Customer Support
Choosing Sircolor means relying on a company specialized in the production of industrial coatings, able to offer highly qualified, all-round technical support.
Before and After Purchase
Sircolor’s support service assists customers before, during, and after purchase, ensuring the product is correctly selected, applied, and maintained.
Through a consultative, results-driven approach, we help businesses improve quality, efficiency, and competitiveness, turning the product into real added value for the production process.
Technical Consultancy and Coating Cycle Definition
Every surface and every industry requires a specific cycle. Our technical team carefully analyzes:
- Type of substrate (steel, aluminum, plastic, wood, galvanized surfaces)
- Exposure environment (indoor, outdoor, marine, chemical, high-temperature)
- Required performance (corrosion, chemical, mechanical, UV resistance)
- Applicable regulations and certifications
Based on these variables, we define the most suitable industrial coating cycle, consisting of compatible primers, intermediate coats, and topcoats, ensuring optimal protection and aesthetic finish.
We also provide technical data sheets, up-to-date safety data sheets, regulatory documentation, and samples for preliminary testing.
Application Trial Support and Testing
Sircolor’s technical support assists customers during application trials to ensure consistent results in compliance with required standards.
We verify:
- Film thickness
- Adhesion to substrate
- Uniformity and quality of finish
- Drying times
On-Site Assistance and Process Optimization
Our service includes direct interventions at the customer’s plant to improve the industrial coating process.
We support:
- Adjustment of application parameters
- Optimization of spray, dip, or powder coating systems
- Training courses and on-site technical staff support (provided by Sircolor technicians)
- Free plant engineering consultancy for new systems or improvement of existing ones
- Reduction of waste and defects
The goal is to increase production efficiency, improve coating quality, and reduce operating costs.
Problem Solving and Complaint Management
In the event of application issues, the Sircolor team responds quickly with a structured approach to technical analysis and problem solving.
We perform:
- Root cause analysis at the customer’s site (product, surface preparation, application)
- Technical inspection visits
- Detailed reports
- Proposed corrective actions
A prompt intervention restores performance and ensures production continuity.
Regulatory Compliance and After-Sales Support
We support customers in managing technical documentation and compliance with ISO, UNI, EN, and ASTM standards, providing assistance during audits and process qualifications.
Support does not end with product delivery. We guarantee continuous after-sales service, including:
- Updates on new products and technologies
- Improvement of existing coating cycles
- Optimization of consumption and costs
- Ongoing consultancy on sustainability and VOC reduction
